What to do in the first minutes when a water line bursts, a sewer backs up or a buried line is struck, and how a utility crew gets you safe again.
A burst water line, a flooded yard, a sewage backup or a struck cable all call for calm, quick action. What you do in the first few minutes decides how much damage follows and how safe everyone stays. Knowing the order of steps helps even when the situation feels chaotic.
Start by making the area safe. Keep people and pets away from flooding, standing water near electrical equipment and any suspected gas. Shut off water at the main shutoff if you can reach it safely. For gas or power strikes, leave the area and call the utility and emergency services. Then call us with photos and a short description so we can bring the right pipe, couplings and shoring.
Keep clear of water, power and gas.
Main shutoff stops most floods.
Utility for gas and power, us for digging.
They help us bring the right parts.
Pipe and fittings on board.
We explain what happens next.
Water Line RepairLeaking, broken or corroded water lines found, exposed and repaired or replaced, with as little damage to your…Explore 
Sewer Lateral RepairThe line between your house and the sewer main, repaired or replaced when roots, collapse or old pipe…Explore 
Cable Fault ExcavationCareful excavation to expose buried cable and conduit damaged by water, digging or age, so qualified crews can…Explore 
Emergency Utility RepairFast, safe excavation and repair when a water line breaks, a sewer backs up or a buried line…Explore 
Water Main Break RepairLocating, exposing and repairing broken water mains with clamps, couplings or replacement sections, then restoring the street or…Explore 
Sewer Collapse RepairExcavation and replacement of collapsed or crushed sewer pipe, with the line brought back to a correct slope…Explore 
Camera InspectionSewer and storm line inspections with a push camera, so you can see cracks, roots, offsets and sags…Explore 
Utility Strike RepairRepairs after a shovel, auger or excavator hits a buried water, sewer, gas, power or communication line, coordinated…Explore Size a trench, plan a pipe slope or ballpark the cost.
Trench Volume and Spoil CalculatorEnter trench length, width and depth and see cubic yards of soil, truckloads and bedding stone to plan for.Try it 
Pipe Slope and Fall CalculatorEnter run length and slope and see the total fall and the invert elevation at the far end.Try it 
Underground Utility Cost EstimatorPick a project and a size and get a ballpark planning range.Try it Leave the area immediately, do not use anything that could spark and call the gas utility and emergency services from a safe distance.
Avoid it. More water makes the backup worse. Call for help and keep people away from the affected area.
Urgent failures get priority. Call and we will tell you honestly what is possible.
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