Repairs after a shovel, auger or excavator hits a buried water, sewer, gas, power or communication line, coordinated with the owner of the line.
Even careful crews sometimes hit a buried line. Fence posts, tree planting, landscaping and other projects can cut a cable or crack a pipe that was never marked. What happens in the first minutes matters: stay clear, call the right people and do not try to fix it yourself.
For water and sewer lines we respond, expose the damaged section and repair it. For gas, electric and communication lines, the line owner is called first and makes the line safe. We then help by excavating and restoring the area once the owner clears it. We also help document the incident with photographs and notes, which matters for insurance and responsibility.
Gas and electric strikes go to the utility and emergency services first. Water and sewer lines can be shut off and repaired by us or the utility, depending on ownership.
Photograph the damage, the marks and the area, and keep the 811 ticket number. Records help sort out who is responsible and what insurance will cover.
Once the line is safe, we dig, repair and restore the surface. Repairs are made with the right fittings, and the trench is backfilled in layers.
The marks show an approximate path. Digging by hand within a short margin of the paint reduces the chance of striking a line. We follow this rule and recommend it to everyone.
Drag the handle to compare.
BeforeAfterStay clear and call the right party.
Photos and notes for insurers.
Exposed, repaired and tested.
Utility owners called in.
Trench closed and finished.
What to do and what not to do.
Every topic has its own page with what to expect and how we approach it.
SituationEmergency Line BreaksWhat to do in the first minutes when a water line bursts, a sewer backs up or a…Learn more 
SituationHomeowner Line RepairsSlow drains, wet spots, low pressure and sunken lawns: how to tell what is wrong underground and what…Learn more 
Material guideTracer Wire and TapeThe inexpensive extras that make a buried line findable and safe from the next shovel: warning tape, tracer…Learn more Pick a utility and a surface and see typical cover depths and separation notes to check with your provider.
Tell us what you need and send photos or a site plan if you can. We plan the visit so we arrive ready.
We call 811, walk the site, confirm lines and plan the route and depth.
You get a clear written price, and we agree a day and an arrival window.
Trenching or boring to the plan, with safe walls, careful spoil handling and protection for your lawn.
Pipe or conduit laid on a good bed, joints checked, tests and inspections done before cover-up.
Compacted backfill, grading, sod or paving repair and a walk-through with you.
It depends on whether a locate was requested and marks were respected. Records help determine responsibility.
No. Stay clear, especially of gas and electric lines, and call the owner and emergency services.
Call 811, wait for the marks, hand dig near the marks and ask us to pothole when in doubt.
Yes. We look for secondary damage to nearby lines and tell you what we find.
Follow the one-call rule for your state, often a margin each side hand dug. Ask when you call 811.
Emergency Utility RepairFast, safe excavation and repair when a water line breaks, a sewer backs up or a buried line…Explore 
Locating and 811We handle the call to 811, coordinate with the utilities and make sure every line is marked before…Explore 
Water Line RepairLeaking, broken or corroded water lines found, exposed and repaired or replaced, with as little damage to your…Explore 
Cable Fault ExcavationCareful excavation to expose buried cable and conduit damaged by water, digging or age, so qualified crews can…Explore Tell us about the job and we will call you back quickly.
Or call (615) 357-7797 to talk now.
